Warranty & Returns

Change of mind or Incorrect Size

If you’re looking to return or exchange your order for whatever reason, we’re here to help.

To initiate a return, simply contact us by clicking ‘submit a claim’ where you can email us. Be sure to include your order number on your email.

Once we have received your email, please ship us the products at your earliest convenience to:

5 Menin Rd Matraville NSW 2036 

Please email us at [email protected].

Please note, the following terms and conditions of our return and refund policy:

• Please initiate your return within 30 days of receiving your order
• Change of mind purchases or incorrect sizing can be returned for a store credit only. This store credit can be used to purchase the correct size, or other items.
• Seconds items are final and cannot be returned or exchanged.
• Discounted items will be credited the sale price, not the regular retail price.
• Returned items must be returned in unworn and unused condition.
• Shipping costs will not be covered by Gaida Leather and are the responsibility of the customer. 

WARRANTY POLICY – ONLINE STORE

Faulty Product

At Gaiga Leather, we offer a 12-month warranty on all our products. If you suspect that your product is faulty, please complete the consumer warranty claims form and attach a photograph of the defective item. The form will be forwarded to our retail team for evaluation, and they will contact you via email. 

We will provide a replacement or refund the item at the customers discretion if the product was purchased within 12 months and is deemed to be faulty due to a manufacturing or design defect only.

Please note that refunds will not be issued if we determine that the product has been misused, neglected, or tampered with. This includes the following situations:

• Repairs or modifications made to the product by any person other than Gaida Leather
• Operation of the product outside normal use
• Failure to take any precautionary measures to prevent damage occurring to the product
• Storing the product inappropriately
• Accidental damage or damage caused by environmental events
• Natural ageing of the product
• Damage caused by excessive heat or cold
• Normal wear and tear

RETURNS POLICY – PURCHASED FROM AUTHORISED RE-SELLER

For returns of Gaida Leather products purchased from an authorised reseller, please refer to the store’s returns policy.

WARRANTY POLICY – PURCHASED FROM AUTHORISED RE-SELLER

At Gaida Leather, we provide a 12-month warranty on all our products. If you believe your product is faulty, kindly return the item in person to the store where you made the purchase.

The store will handle your request for a replacement or refund, based on your preference, if the product was purchased within the last 12 months and is determined to have a manufacturing or design defect.

To initiate a warranty claim, the store must obtain approval from Gaida Leather by submitting an email to us.

The store must attach the following documents to the claim:

1. Proof of purchase
2. Request for Credit
3. Photos of faulty item(s)

These will be in review for approval. The store should exercise discretion in retaining and discarding the item.

Please note that refunds will not be issued if we determine that the product has been misused, neglected, or tampered with.

This includes the following situations:

• Repairs or modifications made to the product by any person other than Gaida Leather.
• Operation of the product outside normal use.
• Not taking precautionary measures to prevent damage occurring to the product.
• Storing the product inappropriately.
• Overpacking of a product.
• The use of chemical deodorisers or cleaners.
• Accidental damage or damage caused by environmental events
• Natural ageing of the product.
• Damage caused by excessive heat or cold
• Normal wear and tear.
• Damage caused by mishandling by transit companies.
• Failure to notify the retailer within 30 days of the damage occurring.